> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lanternhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and support

> Resolve common sign-in, access, search, and recommendation questions.

## I cannot sign in

* Open [app.lanternhq.com](https://app.lanternhq.com) and use the sign-in method associated with your account.
* For an email/password account, select **Forgot password?** to request a reset link.
* Complete two-factor verification if your account prompts for it.
* If you are signed in as a different user, use the sign-in page's account-switching option or a separate browser profile.
* Contact your administrator or [support@lanternhq.com](mailto:support@lanternhq.com) if you need an account or access restored.

## A page or action is missing

Pages and actions depend on your company configuration and account access. Ask your administrator to confirm which pages and actions are enabled for you. Use the options visible in your workspace.

## I cannot find an item

1. Confirm the item ID or search by description.
2. Check the location.
3. Clear active search terms and filters, then try again.
4. If the item is still missing, send support the item ID, location, and page you searched.

## A recommendation looks unexpected

Confirm that you are looking at the correct item and location. Compare the current and recommended values, then review the available demand and planning context, overrides, and boundaries. Include those details when asking support to investigate.

## An export has not completed

Check the export's progress and results in the app. Review any reported failed items before starting another export. Contact support with the approximate time, affected items and locations, and the error or status shown.

## Contact Lantern

Email [support@lanternhq.com](mailto:support@lanternhq.com).

To help us investigate, include:

* The page you were using.
* The item ID and location, when relevant.
* What you expected to happen and what actually happened.
* The approximate time and any visible error message.
* A screenshot if useful, with sensitive customer information removed.

Never include passwords, verification codes, API keys, or other credentials in a support request.

Last reviewed: October 27, 2026.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.