I cannot sign in
- Open app.lanternhq.com and use the sign-in method associated with your account.
- For an email/password account, select Forgot password? to request a reset link.
- Complete two-factor verification if your account prompts for it.
- If you are signed in as a different user, use the sign-in page’s account-switching option or a separate browser profile.
- Contact your administrator or support@lanternhq.com if you need an account or access restored.
A page or action is missing
Pages and actions depend on your company configuration and account access. Ask your administrator to confirm which pages and actions are enabled for you. Use the options visible in your workspace.I cannot find an item
- Confirm the item ID or search by description.
- Check the location.
- Clear active search terms and filters, then try again.
- If the item is still missing, send support the item ID, location, and page you searched.
A recommendation looks unexpected
Confirm that you are looking at the correct item and location. Compare the current and recommended values, then review the available demand and planning context, overrides, and boundaries. Include those details when asking support to investigate.An export has not completed
Check the export’s progress and results in the app. Review any reported failed items before starting another export. Contact support with the approximate time, affected items and locations, and the error or status shown.Contact Lantern
Email support@lanternhq.com. To help us investigate, include:- The page you were using.
- The item ID and location, when relevant.
- What you expected to happen and what actually happened.
- The approximate time and any visible error message.
- A screenshot if useful, with sensitive customer information removed.